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137 Old Ridgefield Road Wilton, CT 06897 Tel: 203-762-3950

Expanded Services FAQ

What Expanded Services are offered?

In-person services are available for adults and teens without appointments:

  • Feel free to browse the adult and teen collections; we only ask that you keep your visits short so that we may accommodate as many people as possible in a safe environment throughout the day.
  • Twenty-minute appointments are available to browse the Children’s Library collection.  You will be able to check out your selections at the circulation desk.
  • One-hour appointments are available for computer use. The Document Station is available to scan, fax or copy documents.  Please bring quarters and single dollar bills for document services. You also may use a credit card.  In-person individualized computer help is not available at this time.
  • Book a Librarian service is available in all three departments for reference queries and readers’ advisory services.
  • For assistance with digital devices, we still encourage you to email your questions to reference@wiltonlibrary.org for a virtual tutorial with a librarian.

What are the hours for Expanded Service and Drive-thru Window Service?

  • Expanded Service:
    Monday - Saturday: 11 am to 5 pm (by appointment only for the Children’s Library and adult computer use)
  • Drive-thru Window Service (Godfrey Place):
    Once you have been notified via text, email or phone that your reserved items are available for pick-up at the drive-thru:

    • Mondays – Fridays:10 am to 6 pm
    • Saturdays: 10 am to 5 pm

How long will my Children's Library appointment last?

Childrens' appointments are 20 minutes long and start at the top or bottom of the hour between 11 am and 5 pm, Mondays through Saturdays. 

Call to arrange an appointment:

  • Children’s Library: 203-762-6336
    • 1 family up to 5 persons; grades kindergarten and up accompanied by adults at all times.

How long will my adult computer appointment last?

Appointments to use our adult computers will last for 1 hour, starting at 11 am, 12:30 pm, 2 or 3:30 pm. We ask that all patrons please respect their appointments and arrive on time with their masks covering their noses and mouths. Due to COVID-19 cleaning/sanitizing requirements, late arrivals are unable to extend their appointments. 

Call to arrange an appointment:

  • Adult Computer Sessions: 203-762-6350
    • 1 person (13+ years old) or 2 people per family at one computer.

What safety protocols need to be followed while at the library?

You will help us keep our staff and the community safe by:

  • Staying home if you’re experiencing symptoms of any illness.
  • Staying home if you have traveled to any of the states or countries on Connecticut’s 10-day recommended quarantine list.
  • Wearing a face mask that covers your nose and mouth at all times
  • Washing or sanitizing your hands.  Hand sanitizers are available throughout the building.
  • Maintaining a distance of at least six feet from staff and other patrons.
  • Arriving and leaving in a timely manner to allow other patrons to enjoy use of the library.
  • By not eating and/or drinking while at the library.
  • Following the instructions of library staff.

The library is taking numerous precautions to allow for the health and safety of staff and patrons:

  • Removing seating.
  • Reducing the number of computers available for use and cleaning them after each use.
  • Applying one-way routes through the building and adding traffic markers.
  • Requiring staff and patrons to wear masks at all times that cover nose and mouth.
  • Using Plexiglas shields at selected service points.
  • Quarantining returned library materials for 5 days.
  • Increasing frequency of cleaning of the building.
  • Providing hand-sanitizing stations throughout the building.
  • Eliminating food and drink in the library.

What won’t I be able to do in the library at this time?

Changes you will notice are that meeting, conference, study rooms, study carrels and tables, the Reading Room, and the Innovation Station will remain closed for now, and patron seating has been removed.  Although newspapers and print magazines are not available for reading in the library, print magazines can be reserved in the catalog and borrowed, and eMagazines can be downloaded through OverDrive with a Wilton Library card.  Toys and games have been removed, and computers will not be available in the Children’s Library or Teen Services to ensure safety for all. Please understand that this is not the time for visiting with friends or studying in groups.

Can I donate books to the library?

Unfortunately, we are unable to accept book donations at this time.  We were unable to have our April and September book sales due to COVID-19 and also have a significant backlog of donated books to process before we will have space for more.

We do not yet have a date on which we will begin accepting book donations.  Our plans to bring in volunteers to process donations are based on state and local guidance and will be done in stages.

What if I don't feel comfortable coming into the library?

We continue to offer our drive-thru window service Mondays through Fridays, 10 am to 6 pm and Saturdays, 10 am to 5 pm.  Please wait to be notified via text, email or phone that your reserved items are available for pick up at the drive-thru.  Reserve your items using our online catalog or call us at 203-762-6350.

Our digital library is available 24/7 with a Wilton Library card.  We have many downloadable and streaming digital resources to keep you up-to-date and entertained. They're free and available anytime with a Wilton Library card. Discover eAudiobooks, eBooks, eMagazinesmusic, movies, TV shows; online learningstreaming jazz and classical musiconline language-learning, online databases and more.  Non-Wilton residents may check with their hometown libraries for these services.

What if I don't have a library card?

If you are a Wilton resident and don’t have a Wilton Library card, you can stop by our circulation desk to get your card during your visit, or register for one online.

Register for a Wilton Library Card

You will be given a temporary number that will allow you to request items in our catalog, but you will need to wait for the permanent number to access our digital collections. We will issue your card and email the permanent number to you.  You may pick up your card at our drive thru window once you have been notified.

Can I still borrow books from other libraries?

Yes, however resources are limited as not all libraries in or out of state are participating in InterLibrary Loans at present.  We will take requests on a case-by-case basis, but it may take a few weeks for the books to arrive.  Thanks for being patient.

Does the Library offer virtual or online events?

Yes, in accordance with the state and local recommendations, all in-person programs will continue to be offered virtually.

Our library staff has been working to provide a robust platform of virtual programs that can keep you engaged, inspired and connected from home.  Some of the virtual programs have been Story Times, Author Talks, Literary and Poetry Seminars, Business and Job Resources Webinars, College Prep Live talks with Matt Greene, Book Discussions Groups, Jazz History sessions, craft sessions such as knitting, Zentangle art instruction, cooking, tutorials, genealogy research, disaster preparedness and more. Visit the library’s Events page to see what’s coming up.

What should I do with items I want to return?

  • We are accepting library returns in the blue return bin in the library's parking lot.  
  • Returned items will not be accepted at the drive-thru window or in the building due to the need to disinfect and quarantine items for the safety of patrons and staff.  
  • Please note that your returned materials don’t come off your account the day you return them; materials are disinfected and quarantined for five days before being checked in.  Please allow at least six days for your account to be updated.
  • The book donation bins remain closed.

How can I support the library during this time?

Thank you for considering a gift to Wilton Library. For over 125 years, Wilton Library has been here for the community.  However, we are not a municipal public library. Approximately 25% of our budget must come from donations.  We depend on donations to cover every program (in-person or virtual), service, and collection material we offer (including digital).  Making a gift is easy!  Click here to make your tax-deductible gift today. Every gift of every size makes a difference in our ability to serve the community.

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